This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for the cancellation of services and the issuance of refunds by BIOSYMPHONY PRIVATE LIMITED (operating as "Uni-Datacenter," "we," "us," or "our") for services purchased through our website, www.uni-datacenter.com / www.unidatacenter.com. By subscribing to or purchasing any service from Uni-Datacenter, you ("Customer," "you," or "your") agree to this Policy.

​

We encourage you to read this Policy carefully to understand our practices regarding cancellations and refunds.

​

​

1. Our Commitment to Your Satisfaction

​

At Uni-Datacenter, we are committed to providing high-quality data center and hosting services. We understand that circumstances may lead to the need for cancellation, and we strive to make this process as clear and fair as possible.

​

​

2. Service-Specific Cancellation and Refund Terms

​

The eligibility for cancellation and refund varies based on the type of service purchased.

​

2.1. Web Hosting / Server Rentals (e.g., Shared Hosting, VPS, Dedicated Servers, Colocation)

• Trial Period (if applicable): We offer a [e.g., 7-day, 30-day] money-back guarantee for new web hosting/server rental accounts, starting from the date of service activation. If you cancel your service within this trial period for any reason, you are eligible for a full refund of the service fee. This guarantee does not apply to domain registrations, setup fees (if any are explicitly charged and non-refundable), or third-party licenses/software.

• Pro-Rata Refunds for Long-Term Plans: For service contracts longer than one month (e.g., quarterly, semi-annual, annual plans), if you cancel your service after the trial period, a pro-rata refund for the unused portion of the service period may be issued, subject to a minimum remaining contract value of [e.g., INR 500] and the deduction of any discounts applied for longer-term commitments. Setup fees, domain registration fees, and fees for any used third-party licenses or software are non-refundable.

• Monthly Plans: Monthly recurring service fees are generally non-refundable after the initial trial period (if applicable). Cancellation will take effect at the end of the current billing cycle, and no further charges will be incurred.

• Setup Fees: Any explicitly stated setup fees for server rentals or complex hosting configurations are generally non-refundable once the service has been provisioned.

• Notice Period: A minimum of [e.g., 24-hour, 3-day] notice is required for cancellation of Web Hosting/Server Rental services to ensure proper termination and avoid auto-renewal charges.

​

2.2. Domain Registrations

• All domain name registrations (e.g., .com, .in, .org) are final and non-refundable once successfully registered. This is due to the immediate and non-reversible nature of domain name registrations with registries. Please ensure the domain name is correct before completing the purchase.

​

2.3. Managed Services / Support Contracts

• Monthly/Recurring Managed Services: For monthly or recurring managed service contracts, cancellation will take effect at the end of the current billing cycle. No refunds will be issued for the current month's service fee.

• Pre-Paid Managed Services/Support: If you have paid for managed services or support in advance for a fixed term (e.g., annual support contract), you may be eligible for a pro-rata refund for the unused portion of the service, subject to a [e.g., 30-day] notice period and deduction of any initial setup fees, discounts, or costs for services already rendered.

• Service Level Agreement (SLA) Violations: If a refund is due to a verifiable violation of our Service Level Agreement (SLA) for managed services, the refund amount will be calculated as per the specific terms outlined in the respective SLA document.

​

2.4. One-Time Services (e.g., Software Installation, Specific Consultations, Custom Setup)

• One-time services are generally non-refundable once the service has been commenced or completed.

• Refunds for one-time services may be considered only if the service has not yet commenced and a cancellation request is received within [e.g., 24 hours] of purchase, or if there is a demonstrated failure on Uni-Datacenter's part to deliver the agreed-upon service, subject to our assessment.

​

​

3. Eligibility for Refunds

​

A refund will generally be granted under the following conditions:

• Cancellation of a service within its specified money-back guarantee/trial period (if applicable).

• Cancellation of a service in accordance with the service-specific terms outlined in Section 2 where a refund is explicitly stated as applicable.

• Verifiable service failure or non-delivery on the part of Uni-Datacenter, which cannot be resolved within a reasonable timeframe.

• Billing errors where an overcharge has occurred.

​

A refund will generally not be granted under the following conditions:

• Cancellation of domain registrations.

• Violation of our Terms and Conditions or Acceptable Use Policy leading to service suspension or termination.

• Service interruption due to actions of the Customer (e.g., non-payment, abuse, security breaches originating from the customer's account).

• Requests made outside the specified money-back guarantee period or service-specific refund terms.

• Refunds for third-party software licenses, SSL certificates, or other products purchased through Uni-Datacenter but provided by external vendors, once those products have been provisioned or activated.

• Any promotional offers, discounts, or free services bundled with a paid service where the refund would effectively negate the terms of the promotion.

​​

4. Cancellation Process

​

To request a cancellation of your service, you must:

• For most services: Log in to your client portal at https://account.unidatacenter.com and follow the cancellation instructions provided for your specific service.

• Alternatively, or for specific issues: Send an email to our billing or support department at info@uni-datacenter.com with the subject line "Service Cancellation Request - [Your User ID]".

• Required Information: Your request must include your full name, registered email address, service ID or domain name associated with the service you wish to cancel, and a brief reason for cancellation.

​

Cancellation requests are typically processed within 48 hours of receipt. You will receive a confirmation once your service has been scheduled for termination.

​

​

5. Refund Process

​

• Approval: Once your cancellation request is received and reviewed, we will determine your eligibility for a refund based on this Policy and the specific service terms. You will be notified of the refund decision via email.

• Timeline for Refund: If a refund is approved, the amount will be processed and deposited to the customer's original payment method (e.g., bank account, credit card used for payment) within 5-7 working days from the date of refund approval. Please note that the exact time for the funds to reflect in your account may vary depending on your bank's processing times.

• Processing Fees/Deductions: Any applicable processing fees charged by payment gateways or banks, or deductions for services used, setup fees, or discounts applied, will be subtracted from the refundable amount.

• Notification: You will receive an email notification once the refund has been initiated by Uni-Datacenter.

​

​

6. Dispute Resolution

​

If you disagree with our refund decision, you may appeal by sending an email to info@uni-datacenter.com with the subject line "Refund Decision Appeal - [Your User ID]". Please provide a detailed explanation of why you believe the decision should be re-evaluated. All appeals will be reviewed by senior management, and their decision will be final.

​

​

7. Changes to This Policy

​

Uni-Datacenter reserves the right to modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Policy.

​

​

8. Contact Information

​

If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us:

​

BIOSYMPHONY PRIVATE LIMITED (Operating as Uni-Datacenter) 

Email: info@uni-datacenter | Phone: +91 98744 80842 | Address: Nagdaha Daspara, PO-Kampa, PIN-743193, Kanchrapara, West Bengal, India

​​

​

​

​

​

​